Shopping Help & FAQs
How do I choose a size?
Review the product details and available size options. Fit differs between styles, and XS–XXL labels alone do not specify measurements. Email info@rbhwinterwear.com with the product name and preferred size if you need chest, waist, hip, sleeve or length information before ordering.
What is included?
Each product description identifies the garment or set. Styling accessories in photographs are not included unless expressly listed. Review the item details and selected size before adding it to your cart.
How do I place an order?
Choose the product and size, add it to your cart, and review the item, quantity, delivery details and final total at checkout. Purchases are one-time transactions. Only payment methods actually available at checkout can be used; if none are available, contact us before attempting to order.
How long does delivery take?
Processing generally takes 1–3 business days after payment confirmation, followed by an estimated 3–7 business days in transit. Weekends and public holidays are excluded. See our Shipping Policy for destinations, charges, tracking and delay assistance.
Can I change or cancel an order?
Email us promptly with the order number. Changes are only possible before dispatch. After dispatch, eligible items follow our return process.
Can I return an item?
Request a return within 30 days of delivery. Change-of-mind items must remain unused, unworn, unwashed and unaltered, with tags and included accessories. Contact us for instructions before posting a return.
How much will I receive?
For an approved return, we refund the discounted amount actually paid for the item plus applicable item tax. There is no restocking fee. Original shipping is not refunded for change of mind; customer-fault return postage is paid by the customer. For incorrect, defective or damaged items caused by our fulfillment, we cover reasonable return shipping and refund applicable original shipping. See the full Returns & Refunds Policy.
When is a refund issued?
Approved refunds are generally initiated within 3 business days after return receipt and inspection, to the original payment method. Your bank or card provider determines when the credit appears.
What if my order is missing or damaged?
Contact us with the order number and tracking details. For damage or an incorrect item, include photographs and retain the packaging while we investigate.
How can I contact you?
Use our contact page and form, email info@rbhwinterwear.com, or call +1 435 361 6139. RBH Global LLC, 1551 TALON DR, LOGAN, UT 84321, United States.