This website accepts returns and refund requests for eligible winter clothing in accordance with the following return policy.

1. RETURN TIME FRAME

Customers may request a return within 30 days after receiving the order.

Return requests submitted more than 30 days after the delivery date may not be accepted.

2. RETURN ADDRESS

1551 TALON DR

LOGAN, UT 84321

Customers must contact customer service and receive return instructions before sending any winter clothing back.

3. RETURN REQUIREMENTS

To qualify for a return, winter clothing must be unused, unworn, remain in original condition, and include original packaging, tags, accessories, or other materials, where applicable.

Returned winter clothing must not show signs of wear, washing, damage, alteration, modification, stains, odors, or other conditions that may affect return eligibility.

Customers must provide relevant order information and contact customer service before sending a return.

4. RETURN SHIPPING RESPONSIBILITY

Customers are responsible for return shipping costs when a return is requested for personal reasons, incorrect selection, change of mind, ordering the wrong winter clothing, or other reasons not caused by a product defect or shipping error.

Return shipping costs may be covered when the winter clothing received is damaged, defective, incorrect, or affected by a fulfillment error.

Customers are encouraged to use a shipping method that provides tracking information when returning winter clothing. The website is not responsible for returned packages that are lost during transportation.

5. REFUND PROCESSING TIME

After the returned winter clothing is received and inspected, approved refunds will generally be processed within approximately 3 days.

6. REFUND METHOD

Approved refunds will be issued to the original payment method used for the purchase. The time required for the refund to appear may vary depending on the payment provider or financial institution.

7. NON-RETURNABLE SITUATIONS

Returns may not be accepted for winter clothing that has been worn, washed, damaged through misuse, altered, modified, stained, or otherwise fail to meet the return requirements.

Orders sent back without prior communication or approval may not be processed.